At HandFinish, We hope that your expectations will be exceeded by our quality and service. However, if you are not satisfied with your finished product, please contact us within 7 days of receiving your order. We will work with you to resolve the issue quickly.
Because your order is specifically made for you, we cannot accept returns or refunds of customized products if the dissatisfaction is not due to an error by HandFinish.
While we guarantee the highest quality in our products we would like you to inspect your order carefully as soon as it arrives because we cannot replace or compensate for defective products if a complaint is submitted 2 business days after the order has been received.
Errors made by us will be corrected immediately in about 4 days, at no cost to you. However note, spelling errors, incorrect grammar, etc that may have been overlooked during proofing process is your responsibility and will be reprinted at your expense this also includes delivery cost.
Color or binding variations are normal occurrences and will not be considered manufacturing defects and will not qualify for replacements.
